Ubipa

Splurged and bought the ATX20-HD back in November. The battery arrived right before xmas but was dead: no status light, 8 volts, and unable to be charged with the CTEK that came with it. Anyone have similar experience? Still waiting for them to send me a return shipping label but they've asked me to complete a warranty form. Is it odd to anyone that I'd have to complete a warranty claim for something that arrived nonfunctional to begin with?

titleistaddict87

They were pretty responsive and helpful with the H6 60 Ah battery I purchased so I've personally had a good customer service experience with them.

spartansix

Yes - that does seem strange. They are somewhat active on this forum so hopefully you'll get an answer soon.

Antigravity

Hi Ubipa, if you have any issues receiving the call tag please feel free to reach out to me directly. I know we were extremely short staffed with warehouse staff being out with illness so they are trying to process everything as quickly as they can. In regards to including a warranty form, that is so we make sure all the needed details/information is included with the battery when received to be able to process as efficiently as possible..
Best regards,
Chad
chad@antigravitybatteries.com

Ubipa

Thanks for responding to the post and appreciate the help, I think I've been working with you via email. I've received the return label and the battery is with the carrier.

Steve Theodore

I want to assure everyone that Antigravity are truly awesome when it comes to both service and support of their products, and I know they will work to make it right. I now have two of their awesome batteries (one in my 997.1 GT2 and one in my Toyota 4Runner) and I cannot see buying another type of battery again.

I've had the GT2 battery for well over a year and it has never done me wrong whatsoever, and worked flawlessly right out of the box. My newer Group 35 battery was just installed a little over a week ago in my 4Runner, but with the smart battery system and integrated Bluetooth it's so impressive what you can do with modern tech. I'm a customer for life, and plan to put them in every one of my vehicles over time. Just awesome!

YesJoshYes

Just reiterating what others have said – I've only had great experiences with Anti-Gravity batteries and their staff. Expensive product, but worth it, imo.

tjb616

I bought two of the prior gen. One died unexplainably well within the warranty period. They replaced it with the upgraded model. You should be fine.

Ubipa

I'm sort of at my wits end with this vendor... It's been two months since the battery was returned to them. I've emailed about an update status with no reply and then called to only receive a "your warranty was approved and it should be going out". That was a month ago... come on!

I understand that businesses are not operating 100% right now, but this was ordered back in November 2020. I contacted them right away regarding the battery being dead-on-arrival and unable to be charged (with the new charger in the order). It's been 4 months and the lack of communication is just ridiculous. Not impressed.

spartansix

That's a shame. My battery is okay - It needs to be kept on a tender for any extended period but it does seem to have decent power and it is very light. Part of the reason I bought it was the forum engagement of the vendor and the belief that issues would be handled promptly.

911Jetta

Crazy, as they've been responsive and engaged with this forum in the past. That said, since it's come to this point, let your credit card handle the situ. Cancel the old one, and just order a new one (if you still want to deal with them).
Love mine, but wouldn't feel that way if I had your experience. Such an easy big chunk of weight out of the car.....

Antigravity

Hi Ubipa, very sorry to hear about this. Please DM or email me directly to refresh me on your details (name, battery model..etc) and we'll see what needs to be done to get you taken care of.
Best regards,
Chad
chad@antigravitybatteries.com

Ubipa

Thanks Chad. I sent you a private message with the order #. I really appreciated your previous help with getting the return going. It just hasn’t seem to go anywhere from there.

titleistaddict87

Seems like they’ve gotten worse. There was a time when I had Scott on the line on a Saturday morning trying to trouble shoot a dead battery on my 991 but months for a DOA item return is just off. Hope it gets sorted soon and even though I have one of theirs in my 964, it makes me reluctant to get more.

Antigravity

For the last year almost we have not been allowed to have more than 3-4 people in our office while we have a staff of 11 normally,,,, this due to Covid. California has had mandatory stay at home policies and we still don't have full staff yet....and that has created some dropped *****. There are plenty of posts that state we have fantastic Customer Service on Renn, as we do, but its been a difficult time covering everything perfectly with a staff that is not allowed to come into the offices to cover all the aspects of our business.