PCNA will be kicking themselves for this one
04-17-2014, 05:23 AM
#2
Burning Brakes
That was an awesome video! Some companies just don't understand the power of social media these days. I don't know what state he's in, but he should explore his states Lemon Laws. If I were PCNA, I'd just offer him a new car spec'd the same as his current one. That is what the right thing to do at this point imho.
04-17-2014, 06:11 AM
#3
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He has bought a lemon! He has my fullest empathy. IMHO the 911 is still one of the most reliable sport car money can buy. On a serious note nowadays cars are stuffed with so much electronics. It can't be helped that there are bound to be some electronic issues along the way. Cheers mate!
04-17-2014, 08:54 AM
#4
We live in a world of mutts.
Cars are increasingly being assembled with the same internal parts supplied by the same dozen or so parts manufacturers.
It's like one big parts bin.
I feel sorry for this guy but I'm surprised it doesn't happen more often.
Cars are increasingly being assembled with the same internal parts supplied by the same dozen or so parts manufacturers.
It's like one big parts bin.
I feel sorry for this guy but I'm surprised it doesn't happen more often.
04-17-2014, 09:49 AM
#5
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The video clearly shows he has a rear mounted camera and what looks like a front mounted camera or radar detector - I wonder if these are plumbed into the fuse panel that is now causing problems. Did all the electrical issues start after he or the shop that installed these did their work I wonder?
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04-17-2014, 12:23 PM
#8
With over half a million views and front page coverage on Reddit and Jalopnik, it could be said that this is a hard jab at Porsche's brand.
It could also be said that an uppercut would be a well produced video summarizing the gross lack of communication with customers and generally poor response to the GT3 issue.
Maybe then Porsche would respond in proportion to the gravity of these issues.
One can dream, right?
It could also be said that an uppercut would be a well produced video summarizing the gross lack of communication with customers and generally poor response to the GT3 issue.
Maybe then Porsche would respond in proportion to the gravity of these issues.
One can dream, right?
04-17-2014, 01:13 PM
#10
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I like this guy.
It is too bad he has had a bad experience in his first 911. He could have become a Porsche customer for life.
The dealer and PCNA are too cheap to take the car back from what I can see.
The car was a dud from day one. Therefore the owner shouldnt have to be held to any depreciation on the buy back especially with lemon laws.
PCNA should have offer him a new 911 ordered in the same spec or something that is in inventory across USA that he would be satisfied with.
His car should be sent back to germany to be studied for quality control purposes.
It is too bad he has had a bad experience in his first 911. He could have become a Porsche customer for life.
The dealer and PCNA are too cheap to take the car back from what I can see.
The car was a dud from day one. Therefore the owner shouldnt have to be held to any depreciation on the buy back especially with lemon laws.
PCNA should have offer him a new 911 ordered in the same spec or something that is in inventory across USA that he would be satisfied with.
His car should be sent back to germany to be studied for quality control purposes.
04-17-2014, 01:21 PM
#11
I like this guy. It is too bad he has had a bad experience in his first 911. He could have become a Porsche customer for life. The dealer and PCNA are too cheap to take the car back from what I can see. The car was a dud from day one. Therefore the owner shouldnt have to be held to any depreciation on the buy back especially with lemon laws. PCNA should have offer him a new 911 ordered in the same spec or something that is in inventory across USA that he would be satisfied with. His car should be sent back to germany to be studied for quality control purposes.
You could tell that he genuinely loved that car (prior to its issues) and tried hard to be patient with it and the repair process.
04-17-2014, 02:27 PM
#12
I worked for corporate America for over 25 years and I can tell you this thing will only get worse.
PAG/PCNA needs to have a serious and realistic look at their QC and more importantly their crisis response. I can think of four VERY BIG VERY BAD examples from the past few years:
1) M96 IMS fiasco, that ended with a class action lawsuit (Porsche lost)
2) Major QC issues on GT cars that were totally ignored by Porsche and/or blamed on the customer (RMS leaks, coolant fitting leaks, exploding clutch, airbox and the whole CL issue)
3) 991 GT3...need I say more ??
4) Above video
If these issues (and the underlying cause) are not addressed quickly and honestly they only snowball. Even non owners begin to connect the dots. Porsche sells great sports cars and rebadged VW SUV's at very high margins because of their history of high performance, on-track race results and reliability on track (ie both enthusiast and endurance racing). Once that is lost, the customer--even those that have owned them for 34+ years (yours truly)--begin looking elsewhere. With BMW offering 4 years free maintenance (including brake rotors/pads/fluid) and Ferrari with 7 year free maintenance, there are simply too many other good cars to choose from.
Bill
PAG/PCNA needs to have a serious and realistic look at their QC and more importantly their crisis response. I can think of four VERY BIG VERY BAD examples from the past few years:
1) M96 IMS fiasco, that ended with a class action lawsuit (Porsche lost)
2) Major QC issues on GT cars that were totally ignored by Porsche and/or blamed on the customer (RMS leaks, coolant fitting leaks, exploding clutch, airbox and the whole CL issue)
3) 991 GT3...need I say more ??
4) Above video
If these issues (and the underlying cause) are not addressed quickly and honestly they only snowball. Even non owners begin to connect the dots. Porsche sells great sports cars and rebadged VW SUV's at very high margins because of their history of high performance, on-track race results and reliability on track (ie both enthusiast and endurance racing). Once that is lost, the customer--even those that have owned them for 34+ years (yours truly)--begin looking elsewhere. With BMW offering 4 years free maintenance (including brake rotors/pads/fluid) and Ferrari with 7 year free maintenance, there are simply too many other good cars to choose from.
Bill
04-17-2014, 03:15 PM
#14
I worked for corporate America for over 25 years and I can tell you this thing will only get worse.
PAG/PCNA needs to have a serious and realistic look at their QC and more importantly their crisis response. I can think of four VERY BIG VERY BAD examples from the past few years:
1) M96 IMS fiasco, that ended with a class action lawsuit (Porsche lost)
2) Major QC issues on GT cars that were totally ignored by Porsche and/or blamed on the customer (RMS leaks, coolant fitting leaks, exploding clutch, airbox and the whole CL issue)
3) 991 GT3...need I say more ??
4) Above video
If these issues (and the underlying cause) are not addressed quickly and honestly they only snowball. Even non owners begin to connect the dots. Porsche sells great sports cars and rebadged VW SUV's at very high margins because of their history of high performance, on-track race results and reliability on track (ie both enthusiast and endurance racing). Once that is lost, the customer--even those that have owned them for 34+ years (yours truly)--begin looking elsewhere. With BMW offering 4 years free maintenance (including brake rotors/pads/fluid) and Ferrari with 7 year free maintenance, there are simply too many other good cars to choose from.
Bill
PAG/PCNA needs to have a serious and realistic look at their QC and more importantly their crisis response. I can think of four VERY BIG VERY BAD examples from the past few years:
1) M96 IMS fiasco, that ended with a class action lawsuit (Porsche lost)
2) Major QC issues on GT cars that were totally ignored by Porsche and/or blamed on the customer (RMS leaks, coolant fitting leaks, exploding clutch, airbox and the whole CL issue)
3) 991 GT3...need I say more ??
4) Above video
If these issues (and the underlying cause) are not addressed quickly and honestly they only snowball. Even non owners begin to connect the dots. Porsche sells great sports cars and rebadged VW SUV's at very high margins because of their history of high performance, on-track race results and reliability on track (ie both enthusiast and endurance racing). Once that is lost, the customer--even those that have owned them for 34+ years (yours truly)--begin looking elsewhere. With BMW offering 4 years free maintenance (including brake rotors/pads/fluid) and Ferrari with 7 year free maintenance, there are simply too many other good cars to choose from.
Bill
That kind of stuff is only known to a decimal point percentage of typical Porsche buyers. That's why Porsche gets away with stuff like this.
04-17-2014, 03:47 PM
#15
Burning Brakes
The general public doesn't know any of the above. 50,000 Macan are projected to sell this year. Think they know or care? Cayenne buyer? No.
That kind of stuff is only known to a decimal point percentage of typical Porsche buyers. That's why Porsche gets away with stuff like this.
That kind of stuff is only known to a decimal point percentage of typical Porsche buyers. That's why Porsche gets away with stuff like this.