991 issues update and lemon law filling new video
#32
Burning Brakes
Hellooooo, Lemon laws, the provisions of which were designed for this kind of customer horror story. I do think the Porsche dealer probably contributed to your electrical issues, recalling the history of your posts. Not that it matters -- you're still entitled to resolution.
Although you've been patient and reasonable, the videos don't seem to be "working." Insist on the protections of the Lemon Law and be done with it. Fighting PCNA in public shouldn't be necessary and may even be counterproductive. I wouldn't accept the current car -- it's haunted (and probably unsafe).
I read the posts and watch the videos and can't help thinking there's a part of this story I'm missing. A one-cylinder Judge Judy would dispense of this in Lemon law arbitrations post-haste.
Although you've been patient and reasonable, the videos don't seem to be "working." Insist on the protections of the Lemon Law and be done with it. Fighting PCNA in public shouldn't be necessary and may even be counterproductive. I wouldn't accept the current car -- it's haunted (and probably unsafe).
I read the posts and watch the videos and can't help thinking there's a part of this story I'm missing. A one-cylinder Judge Judy would dispense of this in Lemon law arbitrations post-haste.
#33
#34
That is dead on correct. Before the age of the internet it would be a much smaller problem for a company to treat a customer like this. However, with the internet and word of mouth going around as fast as it does, this fiasco has cost Porsche many more thousands than it would have if they had just replaced Nick's car like they should have. How many sales have been lost? Porsche makes an average of 23k per car sold and probably more than that with the 991. What a disappointment.
#35
Race Car
I'm a current MBA student and although you don't have to be highly educated to realize how silly this whole ordeal has been, you do need to realize the monetary impact or the social media impact this will have on a brand; which costs $$$ in some form or another.
Ball seems to be in PCNA's court and they continue to drop it....is anyone playing?
Ball seems to be in PCNA's court and they continue to drop it....is anyone playing?
#36
Race Director
Nick, that is beyond belief. To say you've been patient is a huge understatement. I hope you get this resolved to your satisfaction, and soon. Best of luck.
#37
That's what I keep thinking. I have a PCM rebooting issue, and a rattle in the corner of my dashboard. I'm avoiding taking it in after watching his videos. I don't want to start some chain reaction.
This has been terrible to watch. I'm sorry nick.
This has been terrible to watch. I'm sorry nick.
#39
Rennlist Member
There is bad customer service, and then there is endangering the life of a customer. They completely crossed the line when they assured you the car was fixed and put you back in that thing that died on the freeway.
Drop it at the dealer - tell the GM you'll swap cars with him until you get your cash back or replacement.
In all seriousness, it is time for you use the lemon law to get your refund.
Good luck.
Drop it at the dealer - tell the GM you'll swap cars with him until you get your cash back or replacement.
In all seriousness, it is time for you use the lemon law to get your refund.
Good luck.
#40
#42
Rennlist Member
Nick,
I add my voice to the tidal wave of support for you in this decidedly exasperating situation.
What is PAG's position in all of this?
Good luck as this continues to move forward - I sincerely hope the resolution is the one we all consider so obvious - full refund, or brand new car of equivalent value.
Cheers,
Martin
I add my voice to the tidal wave of support for you in this decidedly exasperating situation.
What is PAG's position in all of this?
Good luck as this continues to move forward - I sincerely hope the resolution is the one we all consider so obvious - full refund, or brand new car of equivalent value.
Cheers,
Martin
#43
#44
Race Car
Early 991s were called in on a campaign for an extensive refit of water sealing materials in the front of the car due to cases of water damage to electrical components. It involved a large box of parts, a thick factory instruction manual and a week for disassembly of body and insulation components at a factory certified body shop.
Assuming no other work was done to the car that could be a contributing factor, the reported problems sure look like exactly what one would expect if that job was needed and not done, or not done properly. Determining which would seem to be beyond what could occur in a negotiation or arbitration. And, at this point the damage to the car and damages due the driver seem to be beyond lemon law compensation. There should be ample physical evidence for a lawyer to use to assist.
Assuming no other work was done to the car that could be a contributing factor, the reported problems sure look like exactly what one would expect if that job was needed and not done, or not done properly. Determining which would seem to be beyond what could occur in a negotiation or arbitration. And, at this point the damage to the car and damages due the driver seem to be beyond lemon law compensation. There should be ample physical evidence for a lawyer to use to assist.
#45
GT3 player par excellence
Lifetime Rennlist
Member
Lifetime Rennlist
Member
if ANYONE at PCNA brass saw this, they should immediately make a personal call, cut a chk plus 25% and give nick a car of his choice and bury this.... if this occurred in my company, I would have fired EVERYONE in the CS dept. what a disgrace......
u know this is the type of aggravation that leads to "going postal" and "random shootings".....
where is PCNA head quarter again?
u know this is the type of aggravation that leads to "going postal" and "random shootings".....
where is PCNA head quarter again?