Xpel...Never again.
07-22-2016, 12:38 PM
#76
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I think the hostility should be directed toward the shop that did the original install, not the manufacturer of the product that was installed improperly.
I think it's encouraging the someone high up in the company is trying to get things fixed and that working constructively is more likely to put things right, even if the initial attempts through customer service were unsatisfactory to the OP.
I don't think anyone is implying that there was anything wrong with the film itself. I understand how frustrated the OP is but if it were me I would be trying to work with XPel to try and get the best outcome possible.
I think it's encouraging the someone high up in the company is trying to get things fixed and that working constructively is more likely to put things right, even if the initial attempts through customer service were unsatisfactory to the OP.
I don't think anyone is implying that there was anything wrong with the film itself. I understand how frustrated the OP is but if it were me I would be trying to work with XPel to try and get the best outcome possible.
If the install is bad then the installer should eat it.
If the plotter screwed up (it did in my case) then the installer should recut and deal with Xpel - my installer installed it anyway...
If the film is bad - in my case had excessive orange peel and wouldn't stick on the edges then again; the installer should know to contact Xpel and not continue to install film they know is defective.
At the end of the day the transaction takes place with the installer and the installer should deal directly with Xpel and refund directly. If you get unethical installer like mine, then small claims is the only real recourse. UNLESS - as in my case, the rep came to the conclusion that it was in fact bad product. If the product is bad then there is a real grey area on who should refund and really depends on how much the installer and/or supplier cares about their reputation and customer service.
07-22-2016, 12:57 PM
#77
Rennlist Member
I think the hostility should be directed toward the shop that did the original install, not the manufacturer of the product that was installed improperly.
I think it's encouraging the someone high up in the company is trying to get things fixed and that working constructively is more likely to put things right, even if the initial attempts through customer service were unsatisfactory to the OP.
I don't think anyone is implying that there was anything wrong with the film itself. I understand how frustrated the OP is but if it were me I would be trying to work with XPel to try and get the best outcome possible.
I think it's encouraging the someone high up in the company is trying to get things fixed and that working constructively is more likely to put things right, even if the initial attempts through customer service were unsatisfactory to the OP.
I don't think anyone is implying that there was anything wrong with the film itself. I understand how frustrated the OP is but if it were me I would be trying to work with XPel to try and get the best outcome possible.
What the @#$%^&* are you doing?!?!?! Get that sanity out of here!
There's an ax that needs grinding, and a manufacturer that needs destroying! More pitch forks, STAT!
07-22-2016, 01:11 PM
#78
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Sorry if it seems like I was posturing. That's not my intention at all. My sole intention is to get the issue fixed and, if warranted, take action internally if something was misrepresented by anyone on my staff.
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07-22-2016, 01:18 PM
#79
Giuseppe you sound like a *very* difficult person to deal with. I don't know why I wasted my time reading this thread, but I did, and what I came away with is: 1) a sub-par wrap, 2) an installer who, annoyingly, doesn't want to admit fault, 3) a good-faith and commendable effort by the manufacturer to make it right, and 4) your rejection of every offer of resolution in favor of publicly threatening and tormenting the manufacturer. Why don't you get the clearbra removed, take your refund, and move on with your life?
Also, your sub-par clearbra install is not a real problem. Cancer is a real problem, your house burning down is a real problem, losing your job is a real problem. You're very blessed if you don't have real problems, but a couple of stretch marks on the clearbra of your new GT3 and some water spots on the rear-view mirror are not actual problems, certainly not ones deserving the bratty temper tantrum on this thread. Water spots on the mirror! You really have too much time on your hands...
07-22-2016, 01:24 PM
#80
RL Community Team
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Where's Judge Judy? 
07-22-2016, 04:22 PM
#83
Three Wheelin'
Thread Starter
Xpel has just sent me an email telling me the installer is offering a refund for the bad installation, I'm having the film removed in this exact moment. I'll update later. as of now I've been told the cloudy finish is actually under the film and was permanent.
07-22-2016, 04:44 PM
#84
I see my STFU was said wrong, I meant it as in the "let it go, get over it and life goes on" sense. Now as for the truly "bad" things not mentioned yet and/or on the spycam, that could be an entirely different thing to settle.
You seem to be hanging your hat on the fact that the Rep "Instructed you" to use this particular shop, intertwining culpability in your mind, Xpel co. and the installer. Cast that net wide, eh.
I agree we want all of our service providers to be perfect and contrite but when you take away their ability to correct the problem you make the problem impossible to solve.
So, it appears they have offered to repair/replace the superficial flaws or to remove their product and give a refund. Neither are acceptable to you so it seems obvious where you want to take this to next.
BTW, Has it been 2 weeks? Did those cloudy spots heal and clear themselves?
edit: I missed your above post. So all is well that ends well.
I love Xpel
07-22-2016, 04:44 PM
#85
Three Wheelin'
Thread Starter
X2
Giuseppe you sound like a *very* difficult person to deal with. I don't know why I wasted my time reading this thread, but I did, and what I came away with is: 1) a sub-par wrap, 2) an installer who, annoyingly, doesn't want to admit fault, 3) a good-faith and commendable effort by the manufacturer to make it right, and 4) your rejection of every offer of resolution in favor of publicly threatening and tormenting the manufacturer. Why don't you get the clearbra removed, take your refund, and move on with your life?
Also, your sub-par clearbra install is not a real problem. Cancer is a real problem, your house burning down is a real problem, losing your job is a real problem. You're very blessed if you don't have real problems, but a couple of stretch marks on the clearbra of your new GT3 and some water spots on the rear-view mirror are not actual problems, certainly not ones deserving the bratty temper tantrum on this thread. Water spots on the mirror! You really have too much time on your hands...
Giuseppe you sound like a *very* difficult person to deal with. I don't know why I wasted my time reading this thread, but I did, and what I came away with is: 1) a sub-par wrap, 2) an installer who, annoyingly, doesn't want to admit fault, 3) a good-faith and commendable effort by the manufacturer to make it right, and 4) your rejection of every offer of resolution in favor of publicly threatening and tormenting the manufacturer. Why don't you get the clearbra removed, take your refund, and move on with your life?
Also, your sub-par clearbra install is not a real problem. Cancer is a real problem, your house burning down is a real problem, losing your job is a real problem. You're very blessed if you don't have real problems, but a couple of stretch marks on the clearbra of your new GT3 and some water spots on the rear-view mirror are not actual problems, certainly not ones deserving the bratty temper tantrum on this thread. Water spots on the mirror! You really have too much time on your hands...
Look what XPEL's "partner" did, and hid from me. (Note: film is still in place)
07-22-2016, 04:56 PM
#86
Nordschleife Master
07-22-2016, 04:59 PM
#87
Three Wheelin'
Thread Starter
07-22-2016, 05:05 PM
#88
Rennlist Member
I think you summed it up perfectly right there. As I read the comments from others I think there is near unanimous agreement the installer raped your otherwise beautiful car.
Were I in your shoes, my wrath would be directed at the installer.
Were I in your shoes, my wrath would be directed at the installer.
Last edited by Roosell; 07-22-2016 at 06:15 PM. Reason: Saw the hole cut through the metal
07-22-2016, 05:15 PM
#90
"Authorized" is what links Xpel to the deviate installer. Had Xpel not authorized the installer, there'd be no reason to reach to them. But once they've blessed the installer's abilities, they're invited to the mess too!
Good luck to you OP, I'll stick with some touch-up paint down the road.
Good luck to you OP, I'll stick with some touch-up paint down the road.