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I have not worked with them but if you wire me $, it is shipped in 24 hours. there will be no excuses holiday or storm whatever....
and I hold all my business partners to same std.
this is very disappointing to hear about RL sponsor.
It’s unfortunate, but 100% true. Response is almost immediate BEFORE you pay. Afterwards, expect long periods of silence. I’m seven months in waiting for parts from them..
Originally Posted by mooty
I have not worked with them but if you wire me $, it is shipped in 24 hours. there will be no excuses holiday or storm whatever....
and I hold all my business partners to same std.
this is very disappointing to hear about RL sponsor.
I had a similar experience with my $9000 Euro GT3 Buckets. Many excuses. Eventually they arrived in the condition he stated but the difference in customer service BEFORE THE SALE and the customer service AFTER THE MONEY IS WIRED... IS NIGHT AND DAY!
$13.5K Euros for LWBS from JP. Ouch. $20k CDN for something that I spec'd and wasn't able to get in the light weight package... Had to pay the same amount for the package and got 18ways instead, what a rip off.
I inquired via IG regarding the fitment of Manthey tow hooks, got an instant reply that he will check and that is the last message I received three weeks ago.. response has big delays.
Sure, in every dispute there is always two sides of opinions.
Only in 2022 we sent around 437 parcels overseas and have only couple of clients which are not so happy with our service and for sure they share their experience on a social media platforms. One of those cases is here, shared by WPO.
It’s quite time consuming to dig in all those 50+ emails we had with WPO, but wanting to share with the community our side of that purchase deal so people can decide their own.
We are well known in Porsche community for having quite unique/rare parts and some of them with a good price tags. Not an exception was a new Original Factory painted set of 991.1RS carbon front wings. For a last 3-4 years we had around 7 set of those, Factory painted in various GT3RS colours. All sets were sold, one left, which we offered to WPO. And luckily it was exactly in the color he was needed - GT Silver.
some "old, 3-4 years" pictures of those 991RS wings and Original hood we have/had with our world first Carrera T:
Prise wise - we offered them to WPO almost 5.5 times cheaper, you've heard it right, five and half times. It’s like Porsche price is $16.5 and our price is $3. And on top of it, part we offered is Factory Painted comparing to GRV Primed parts from Porsche as you cannot buy painted body parts and need to paint them in addition.
Some history why we have them painted. Back in 991.1RS days, Porsche was not painting Carbon body parts on the assembly line (we believe it’s the same nowadays) with the rest of the body, but got them already painted from an outsource company in Germany who specialise on painting carbon parts for various car manufacturers. It’s quite complicated process which Porsche outsource, as well as manufacturing of those parts as well outsource from another manufacturer and so on. So they are getting on assembly line in Stuttgart those CF wings already painted in needed colours, std ones, option and even exclusive ones.
So that set of Original, Factory Painted, Never installed or even test fitted on any car, which were ready to install by Porsche standards on a cars on assembly lines. Though some storage/warehouse marks can occur as there is no original packaging for them exists.
WPO contacted us on 06 Dec and we told him we have a new pair of front wings we was looking in exact color he need - GT silver
7 Dec - we sent him many photos (they are bellow here, pictured on our table), new ones, not which we had in “for sale” thread here before, as a proof of availability and condition of the product we are selling as “set of Original, Factory Painted, Never installed or even test fitted on any car”
8 Dec - we got reply from WPO: I just found your email in my spam folder. Thanks for following up with the photographs. Yes, those front fenders (wings) look like they're in good shape, and GT silver. Then he ask us to offer him front bumper as well and ask for shipping cost of wings and front bumper.
10 Dec - after many emails regarding front bumper, WPO decided to skip it and “we can go ahead and proceed with the purchase of just the GT silver front fenders (wings). “
11 Dec - we sent an invoice for the wings with DHL Premium shipping (as we calculated based on their tariff) included.
16 Dec - our reply: “Sorry for late reply, we received your transfer in the end of this week. And thank you for wire confirmation, guys started working on your order.
We have some issues with shipping. Normally for parcel like this we are using the DHL Premium, so we packed them and was ready to request the shipping label but with the new rules recently applied by DHL, they lowered maximum package dimension and our parcels was out of that limit. After discussion with DHL, we still can fit in those limits but we have to use almost none protective materials around the wings to make them fit in new limited sizes of packaging. Which is absolutely not an option for a sensitive parts like cf front wings.
We contact DHL again and they suggest us to use DHL Express as they have no limits in size packaging and deliver much safer and much faster with this variant. So we repacked them again, with maximum possible protection around the parts and managed to combine both front wings in one box with double/triple walls.
So sent the shipping quote now again to DHL Express, but they suggest us to use Business delivery address as with our account, sending as B2B would be almost 3 times cheaper than sending to your private address. Sorry for inconvenience, we just trying to optimise shipping process of your parts as safe as fast and as cheap as possible. Unfortunately shipping cost would be a bit higher, but still reasonable priced for oversized parcel like this:"
17 Dec - reply from WPO: “No worries. I appreciate the update. Yes, I agree, ship with all the protection that you can add!”
30 Dec - we finally got first reply from DHL Express regarding our shipping quote: “Dear WPO, we got automatic reply from our corporate manager in DHL Express that she is out of office until 3rd of January. We can’t contact normal corporate customer service as pricing there would be 2-3 times more (tried it before). I recommend to wait couple of days more so we can get best possible pricing for your parcel. Shipping is normally couple of days via DHL Express, so it will be really fast.”
30 Dec reply from WPO: “Thank you for the update. I think waiting a few more days for your contact to return is fine. I just wanted to know if shipping to the same home address, but as a business, made a difference. If not, I can ship it to my workplace, which is definitely considered a business address.”
10 Jan - still no reply from DHL express… we are trying to contact them without success. Looks like long holidays someone had.
email from WPO: “I was under the impression that you had the items in your possession, and that they would have shipped within a week or two of the purchase; however, that appears not to be the case. I have been rather patient in waiting a month without any details of the shipment (not a month but 3 weeks including 2 weeks of Christmas holidays and we were waiting for the same details from DHL as well, so this question is to DHL and not for us). If they're being shipped from somewhere else, just inform the customer of the location and process. You do support the motor sports community, I've hear that you are a good person, and I don't want to harm your reputation, but I would appreciate more openness, honesty, and communication on your part.
13 Jan - reply from us: Dear WPO, we are literally working day and night with your order, trying to find best shipping deal for you. We have some news regarding shipping for you. Maybe it’s better I call you and explain everything?
reply from WPO: The most important aspect from my perspective is to be honest about the situation: that means don't tell me that the only reason you can't ship is because your shipping agent is on vacation until Jan 3, because then I will expect the item to ship on Jan 4. If there is another reason that you can't ship it, tell me.
I have communicated with several others who have bought from you, and they tell me that you are a good person, and that I will get my items that I purchased, although they aren't sure that you actually have the items in your possession, but rather acquire them from somewhere else after one of your customers purchases them. (didn't we sent you the picture same day payment arrive? or didn't we offer you a video call?)
Also, don't tell me that you're going to call me, and then not call me. If you say that you're going to do something, then do it. There's no need to fabricate stories.
14 Jan reply from us: Dear WPO, I couldn’t find you on WhatsApp, not on Telegram, so I sent you iMessage at 13:00 today 10min after your email (screenshot attached). Massage marked “delivered”, so I was waiting for your reply when I can call you. Please don’t tell me I’m not trying to contact you. If you have any doubts, you can always video call me. It’s not necessary to ask everyone around and speculate if we have a parts or not. Everything is much easier, let’s have a video call and I’ll tour you around my company, warehouse, workshop, showroom, meet with employees and etc.
We have nothing to hide and we are not interesting to hold the parts after they were paid, the only thing we are trying to do is to make shipping of them as cheap and as safe as possible.
I think I sent you photos of your parts and photos of them packed in December. Really don’t understand why you have doubts here. And yes, shipping was not working here on Christmas holidays. It’s not like sending the envelope, shipping this size is a different story.
Even now, at Friday 21:12 I’m ready to speak with you and answer all your questions.
14 Jan - Dear WPO, I’m on a good Wi-Fi now and will be available in next 1-1.5h before go to sleep, we have 20:30 now. If you have a minute, please give me a call.
15 Jan - Still no phone call from WPO…
19 Jan - email from WPO: I’ve been in communication with many of your former customers, and as a general rule, it has taken you 1-2 months to ship items. Your customers think it took so long because the stuff was back ordered. If you had my items in your posession, I wouldn’t think it would take as long.”
Our reply - “I was waiting for your call and told you that I was available for 1-1.5h before go to sleep. You called me in 00:31, on Sunday 15th. I was not available for a talk for obvious reasons in that time. Could you please check Time in Germany before you are trying to call me. I still need to talk to you, questions regarding shipping, customs and etc. How we can make it?
Our another reply - “I’m not trying to escape but trying to find any opportunity to find a chance to talk with you.
Long story short, after having around 30 emails back and forth with various shipping companies, best deal we got from DB Schenker, X EUR. DHL Express (which usually was the cheapest option to your region) quoted us 2X EUR… Very strange, we rechecked it 3 times with various high position managers there, but quote didn’t change. And other guys like FEDEX, UPS and others have even higher prices for your shipment.
Please believe me that we have absolute no interest to hold your parcel, to delay shipping, to create any kind of problems for you and etc. We didn’t waste A SINGLE minute. All that time we were waiting for replies, talking over the telephone with shipping companies and waiting for your call to discuss questions regarding shipping, customs and etc.
We can go ahead with DB Schenker offer, but I need to discuss with you some question. It’s in YOUR interest, to save you time, money and headache with customs. I can’t discuss them here, that’s why it’s important to speak with you before we can proceed. Shipment is one carton box: 155 x 110 x 55cm, 21kg
If you can call me tomorrow in around 13:00 German time, that would be great.”
19 Jan - email from WPO: “Thanks for checking into that. X Euro is fine. I think I only paid Y Euro on your invoice. Shall I pay the remainder to the carrier upon delivery? (payment was never made from WPO...)
…The total would be about the same as DB Schenker, so let's just stick with DB Schenker since it's already packaged, and one large box hopefully has less chance of damage than two smaller boxes. I live in ###, and haven't had any problems with customs in the past, as I get deliveries from Italy, Netherlands, Switzerland, and Germany quite often. I'll call you via wifi Apple iMessages / FaceTime tomorrow, Friday January 20 around 13:00 German time, which is 07:00 US EST.”
20 Jan - Finally phone talk succeeded : “Thank you for you call and it was a pleasure for me to talk with Porsche-friend! We’ll recalculate remaining amount as soon as we’ll have a final invoice from DB with included insurance for 9999 EUR.”
reply from WPO: Yes, I enjoyed speaking with you. I am glad to hear that the parts will finally ship! Please let me know when to send the PayPal funds.”
23 Jan - reply from us: “your parcel was picked up today and we got info and tracking from shipping company. As well as booked flight. MAWB: 016-0474XXXX”
reply from WPO: “Thanks for getting this shipped! I"m really excited about getting the GT3 RS back in "like new" form. I'll let you know when it arrives”
3 Feb - reply from us: “They just replied following: "Hi, booked to ATL / ATLANTA HARTSFIELD is re-booked on MAWB 259-01357311 CC 367/04 New ETA: 04.02.2023, 23:00 (LT) Looks like small delay there, but it’s on its last steps.”
7 Feb - reply from WPO: “It looks like we're getting the front wings through customs now. I had to hire a customs broker.
And then US side local shipping/pickup occur.
If we sum up the dates:
SAME day after payment showed up, parts were ready to be picked up/sent. We started packaging even severals days before as this kind of bespoke packaging of sensitive, complicated and expensive carbon parts like front wings, takes 6-8 hours for us. And then we repacked everything again as it didn’t fit in DHL Premium maximum dimensions. So it took us full 2 days of work only for that one order.
REST of the time, was a shipping process, waiting for the quotes from shipping companies, Christmas non working days, including 13-20 Jan week we were trying to get a call from WPO, another two weeks 23 Jan-7 Feb actual flight time and etc.
Some of our clients confuse that we are logistics company. Our part is to sell the product and make it ready for pick up. Which most of the local German customers do.
For our overseas customers we do everything depend on us, to help them to get the parts as safe as possible. Such things as packaging, getting shipping quotes, filling all export documents and many other things, just to provide as good as possible additional customer service possible.
But we cannot be responsible for the action of shipping companies, their prompt replies, shipping times, delays and everything else. We are having similar problems importing goods from overseas here in Germany. Huge delays, lost items, damaged parcels and etc… unfortunately.
Emailings above showed we did our job the same day. Client had multiple detailed pictures (video call if needed to discard all doubts) of the parts he is willing to purchase, pictures of parts packed, pictures of parts placed in the truck for shipping, forwarding all booked air flights and all info of the process received from a shipping company. And even we are happy to solve any issues occur during the shipping or customs process.
What else here we could do to make our customer service even better ???
Part 2 will follow…
Last edited by Scuderia V; 03-26-2023 at 04:59 AM.
18 Feb - reply from WPO: “I received the package yesterday, containing the CF wings for the 991.1. However, they are not as described: you indicated that they were new, with a paint job from the manufacturer. There is clear evidence that these are used, and the paint job is after market. I have photos documenting this. Please explain yourself.”
our reply: “Could you send us more photos (in original size), from different angles and MOST important, holes/places where wings bolts to the car. We have quite a lot of detailed photos of wings before we sent them to you so we can compare with yours. And I need a slip/receipt of additional shipping costs occur.”
reply from WPO: “You can clearly see the wear on the CF where it rubs against the car. There is even evident where the previous glue was scraped off around opening for the air guide. These are clearly used, and clearly repainted, and repaired at one spot, possibly more. However, the repair was good, the repaint was decent, but not factory quality. I think you need to give me at least a partial refund since you advertised them as new and "factory painted".
our reply - “Thanks for those pictures, we already have them. I’ll ask my question again, in different format:
Could you send us more photos:
1. In original size - not those screenshots,
2. Another photos and from different angles (in original size as well)
3. MOST important photos of holes/places where wings bolts to the car.
4. Photo of a slip/receipt of additional shipping costs, if they occur. “
19 Feb - reply from WPO: “I'll send other photos later today. As you know, the places where the wings bolt to the car arent' where you'll see use, as you can paint over that. That is not imporant at all. Where you see wear is where there is no paint, but just where the carbon fiber rests and rubs agains the frame of the car. I know what I'm talking about, as I restore these vehicles. You can't make up stuff on me.
Look, these parts are OEM, and repaired and repainted. I'm not saying that they are worthless parts. I'm saying that these were sold to me as "new, factory painted", when they are clearly used, and aftermarket painted by a good body shop, but not done great. Consequently, I think a partial refund would be reasonable.
Still NO reply to our questions. We asked it again:
"We still need following:
Could you send us more photos:
1. In original size - not those screenshots, - Thanks but we need more photos, not only the places that interests you.
2. Another photos and from different angles (in original size as well)
3. MOST important photos of holes/places where wings bolts to the car. - If they are not important for you, they important for us.
4. Photo of a slip/receipt of additional shipping costs, if they occur. - Still waiting for it as well. As you asked us to work with shipping questions“
No reply or any other evidences were sent after from WPO…
It really looks like that a client fabricate the fact that we sent not a new part and trying to get a refund from us. But need himself to send us the rest of shipping costs.
we didn’t get any photo of places/holes where you mount wings to the chassis, as once fitted - there will be a marks from the bolts. Which for sure wasn’t on the wings we sold to WPO
if WPO didn’t liked the paint quality, this is the question to Porsches supplier and even for Porsche this quality is ok to fit them on assembly line to a brand new 991RS
if WPO didn’t like carbon quality underneath - I believe it’s a same questions for Porsche. And even for them it’s ok as this side of the part is not visible anyhow when it’s mounted on a car.
masking tape around the vent opening is for gluing venting opening grilles there, they made there for reason, so the glue can be attached to the bare carbon but not to paint.
Dear WPO, if you’ll compare our wings to any other 991.1RS wings, you’ll see that you receive exactly the same product which Porsche installs on all their RSs.
We all have questions regarding the quality of some of their parts, but it is as it is and they looks like OK with that, even on 300K+ cars.
Anyway, we always offered you to send them back to us if you are not happy with your purchase.
Some pictures of wings we sent before sending the invoice as a proof of availability and condition of the product we are selling as “set of Original, Factory Painted, Never installed or even test fitted on any car”:
And if needed we can post pictures which WPO sent us in lowest possible quality, trying to explain why he got "they are not as described: you indicated that they were new, with a paint job from the manufacturer. There is clear evidence that these are used, and the paint job is after market. I have photos documenting this."
For example picture 1. With masking tape removed and his metal bracket attached. This is not Original RS bracket as it's from carbon
Picture 2 with some the his mounting bolts attached. We supplied with with original rubber protective caps on threads if you compare it with our pictures.
And etc. Clearly showing the inside places he had questions, but no visible site pictures or mounting places indicating the parts delivered was brand new and never mounted.
Last edited by Scuderia V; 03-26-2023 at 05:39 AM.
Looks like Scuderia V finally showed up to the party. . .
He passes off entire weeks for what should take 12 hours: funds wired Dec 12, and no response from him for a week and I had to inquire if he even received the funds, but he didn’t reply for 5 days later. Other events that took a day, he passes off as an entire week.
…and his BS about Porsche not painting or manufacturing the parts in the factory, although that’s how even he described them
…and more of his BS about he waited weeks at a time to hear back from the shipping agents! …and yet I was able to schedule a delivery from customs to my door in about 3 hours, which is the most difficult part of the delivery process, when I didn’t even know I needed to do this until the day of arrival.
…and, if it even matters, which at this point, it doesn’t, I did reply to his emails to which he says there was no reply…
…and he never offered a refund if I return the items. . .so mostly more BS
Yes, and I sent him the shipping invoices on March 4, which is when I received it from the customs broker….but no communication since then, in three weeks. But he shows up to paste select email communication about why it took him 8 weeks to ship something that was packaged in a few hours, and paid for by wire transfer. . . and even then wasn’t properly shipped, as I had to arrange and pay for everything on my own from the major customs clearing airport to my place of business.
So, Scuderia V, what’s the story with seven month delay on xstnte’s order?
Looks like Scuderia V finally showed up to the party. . .
Yes, and I sent him the shipping invoices on March 4, which is when I received it from the customs broker….but no communication since then, in three weeks. But he shows up to paste select email communication about why it took him 8 weeks to ship something that was packaged in a few hours, and paid for by wire transfer. . . and even then wasn’t properly shipped, as I had to arrange and pay for everything on my own from the major customs clearing airport to my place of business.
So, Scuderia V, what’s the story with seven month delay on xstnte’s order?
Dear WPO, you still have and open invoice with us. And we have nothing to do (and can't be responsible) with your local customs/brokers/local shipping. You know that we worked with this question in advance for your favour, if any questions can occur during the shipping, which helped you and actually saved you huge amount of money. Of course you didn't mention it. Anyway, we were ready and worked on it to vouch for you and help you to solve those shipping questions occurred because your delivery address accessible for shipping truck.
Right, private data was removed from the text, but anything else is 100% quotes from our emailings. For audience to see the real picture. Should we post screenshots here?
If you read our/your text above, you could see whom to blame and why there were shipping delay occur.
If you care about someone else questions and opened same thread all over the forum in Technical sections, that's nice, but against the rules as there is special section for feedbacks here. Please respect the other people here. And we already contacted him to find out if we have any business with this person and which kind of open orders we have with him.
To update the thread, @Scuderia V has DM’d me. I’ve requested a refund for the outstanding items that were never shipped (about 4700 EUR). Will update the thread when I hear back.
To update the thread, @Scuderia V has DM’d me. I’ve requested a refund for the outstanding items that were never shipped (about 4700 EUR). Will update the thread when I hear back.
5 out of 6 positions from that order was delivered. Proof of delivery with the rest of the photos will be here shortly. Strange you didn’t mention it.
Last item (not items) is Porsche Exclusive Manufaktur part and we all know those guys are a bit slow and normally don’t sell their items separately but with complete CXX cars only. And yes, we are still waiting for it. No problem to cancel it, but do you really want to discuss this process here?
„Thanks for shipping the parts. They looked good. Nicely packed, really appreciate it.“
- wasn’t this your email from 21 Oct 2022?
Last edited by Scuderia V; 03-27-2023 at 08:33 AM.
I have no dog in this, but I will say this as a frame of reference: I've ordered several thousands of dollars in large Porsche OEM body parts and various heavy pieces (ie struts, major suspension components) from Carnewal, who is located in Belgium, over the years. With every purchase, the shipment was fast, seamless and without a single hiccup. Responses from him were reliably received within 24 hours. It was literally just as easy as ordering from a US vendor.
I once received a large package (a spoiler) quicker from him than I did a vendor located in the CONUS whom I had simultaneously ordered a different, much smaller part! Literally within days.
I have no dog in this, but I will say this as a frame of reference: I've ordered several thousands of dollars in large Porsche OEM body parts and various heavy pieces (ie struts, major suspension components) from Carnewal, who is located in Belgium, over the years. With every purchase, the shipment was fast, seamless and without a single hiccup. Responses from him were reliably received within 24 hours. It was literally just as easy as ordering from a US vendor.
I once received a large package (a spoiler) quicker from him than I did a vendor located in the CONUS whom I had simultaneously ordered a different, much smaller part! Literally within days.
Another vote for Gert. He's been reliable for years
03-25-2023, 04:39 AM
