goofballdeluxe

Ken, the difference isn't in the cars. It's in how information is spread these days.

Sure lots of 993s and 930s had similar problems. But in those days, how could a customer reach literally millions of people to tell his plight? He couldn't.

However, nowadays, a good story can go viral and reach millions in a matter of days.

That's the difference. Get with the program, man

2zeroes

There is alot of Audi in the new Porsche's to cut cost. There was an interview with the Porsche CEO and he mentioned that alot of the parts that you don't see will be sourced from Audi to be more cost efficient. As a previous owner of a 2011 A6 and having to hire a lemon lawyer to get out of my lease, I would NEVER EVER by another Audi and now 2013 and up Porsche again.

My brand new A6 with 2300 miles died (fuel pump quit) in front of the Holland Tunnel during morning rush hour. That was fun.

I learned awhile back to ALWAYS lease new cars, never buy. And if it turns out to be a great car, buy it at the end of the lease.

race911

Nah, I was even on a different channel. Should have quoted the specific post, but there seemed to be an undercurrent beyond what Porsche (Mothership, or US division) are doing here--that the "old" cars were better built by hand.

Imagine if there WERE social media in the '70s. Porsche probably would have done an Italian/French car retreat from our market with chain tensioner and 2.7L pulled stud issues seeing the full light of day.

Busta Rib

And now the story has national attention, as seen on Yahoo: https://autos.yahoo.com/news/porsche...140054300.html

Holger3.2

Video is updated, Porsche bend and wants to pay him off ...

M. Schneider

Porsche's position hasn't changed from the earlier video's.... Porsche was buying the car back remember?, the "package" (purposely vague) was offered to Nick 991. "package" #one was Good Will if the customer stayed in the vehicle, and "package #two" was the usual and customary buy out of the vehicle. - Where is the rub?
Nick 991 insists he be treated special ..... above and beyond the usual and the customary,,, in unfortunate situations like the one he has experienced.

Above and beyond "Good Will" didn't shine brightly on Nick 991, that's unfortunate. Next customer please, and you want a coupe in what color?

M. Schneider

+ 991

Quadcammer

Someone explain this to me:

Nick had a lemon...no argument. He gets offered the new value, minus a fee for the miles he put on the car (which he did with the exception of miles put on during dealer repairs).

Why should he be entitled to something above and beyond that? Because his car was extra lemony?

Did he or did he not drive the car 12,000 miles?

Holger3.2

just out of curiosity and without taking any site.

What does:

'want to refund my money or replacing the car'

stands for in US terms

RacingJunkie

You think he enjoyed much of those 12,000 miles?

TMc993

So, how do you quantify "enjoyment" or the lack thereof so that it can be weighted into the calculation of a refund? 12,000 miles is the equivalent of four coast-to-coast drives. That's a lot of miles, enjoyed or not.

KMASS993

100% the truth. That thing was a piece of sh*t the entire time he owned it.

This is common sense customer service. Say you you are at a high end restaurant... you order a pizza. Half way through it you find a nice finger nail or maybe a bandaid... You think the restaurant would charge you for half of the pizza you ate?

When you are buying premium products you expect premium customer service. Porsche failed here when they didn't give him a new car.

M. Schneider

What? At Café Diametrically Opposed.

The warranty of this pizza was honored ....eating the pizza over and over for 12,000 miles in 6 months, that was Nick 991's choice. Nick 991 simply doesn't like the warranty term's. Best of luck to him.

Man, I feel for the guy as do many a Rennlist'r. However "hurt feelings" are not stipulated in vehicle warranties. Getting your money back (principal, taxes, etc.) less a fee for the vehicle's use has been a standard metric. And for how long? It could be worse.

You want my $.02 cents. Question: Did Nick 991 ever have control of the situation? Maybe not and lost any chance of control when starting the account video's. Big mistake. One on one, face time with a Porsche Rep... no other conversations.

Holger3.2

Guys, i'm normally not nagging around as an old housewife but it seems you don't get it.




as he wrote on his last edited video:

'they [Porsche] want to refund my money or replacing the car'


So i can't really follow on your pizza or 12,000 mls discussion ...
he simple gets everything he wanted!


Is he a Nerd? ... maybe but at least he got what he wanted; and honestly after getting such piece of sh*t, he earned it!
So, social media helps ... somehow...sometimes

M. Schneider

Good for Nick 991.. and after all the audition time he's spent with the viral video's Porsche acquiesced up another couple of $ grand for the mileage used. Thankful its not all for not. Good for Nick 991.

I luv the hash tag comments ….. Agreed the last one about the roof rack, Range Rover and sheep is Hilarious! Hey,, what’s so out of place with a 911 coupe roof rack and lumber from the yard? Or kayak ….. What's next? A 911 w/ a trailer hitch towing a track tire trailer .....