My worse car dealership experience- McKenna Porsche
#1
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My worse car dealership experience- McKenna Porsche
Wonder if anyone else here had any experience with McKenna Porsche in Norwalk, CA, positive or negative. I am selling my 97 993 turbo so got a PPI done there. They told me there's oil leak which needs a transmission rebuild at a cost of $26k (crazy?) While I was there I chatted with the sales people and put a deposit down on a GT4 at 10k over MSRP (I just love the car!) They gave me a soft offer on the 993 for $138k. I took the car to circle Porsche and they offered me $145k. The GM at McKenna called me and told me "I'll pay $146k for it and I'll send out the flatbed right now with a check. Circle can't compete with us our pocket is much deeper. Plus you have a gt4 on order with us we want to be YOUR Porsche dealership. You don't want to play this game and ruin this relationship do you?" Figuring I had relatively good experience with them in the past and the gt4 is coming I agreed. I had to say no to circle Porsche who by the way are great people. McKenna was to pick up the car today but called and said no check can be cut until they have the car and title. I was not ready for them to take the car without a check. So the GM called again and said they are paying more for my car already and how come I can't trust a $550 million dealership, at the same time said I can have my deposit for the GT4 back. I had enough at that point I just hung up. The GM came across as a arrogant jerk and had no manners what so ever. I had purchased multiple Porsches and BMWs in the past and had never had such a negative experience ever. Now I need to find another Porsche dealer to get my GT4.
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kertong (10-10-2019)
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DesmoSD (10-10-2019)
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https://rennlist.com/forums/vehicle-...one-stock.html
Also kind of not wanting to deal with the general public when a large sum is involved.
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kertong (10-10-2019)
#6
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In my past experiences at various dealership Porsche or not over the years, the GMs are usually straight to the point and many times come across as rude like your story, they don't have to put on a friendly smile like the on floor sales people. They call the shots!
So keep in mind many times your making an offer to the sales guy in a polite manner etc, he goes behind the door and presents to the Manager it's probably far from the same tone, unless your basically handing them asking $.
If you want to pay $10K over MSRP for a GT4, I'm sure someone can make it happen. And yes why trade your 993TT into a dealer in this hot market.
So keep in mind many times your making an offer to the sales guy in a polite manner etc, he goes behind the door and presents to the Manager it's probably far from the same tone, unless your basically handing them asking $.
If you want to pay $10K over MSRP for a GT4, I'm sure someone can make it happen. And yes why trade your 993TT into a dealer in this hot market.
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#8
hold on...they want physical possession of your car but don't want to cut you a check? and because you didn't fall off a turnip truck yesterday threw the deposit for the GT4 back in your face?
what an arrogant tool of a sales manager. i say f'em now, and 2x on Sunday. it's better that you find out now that they are unscrupulous and unworthy of your business. you don't want a relationship with them. imagine their attitude should ANY issues arise with the GT4. unbelievable...or i guess not.
what an arrogant tool of a sales manager. i say f'em now, and 2x on Sunday. it's better that you find out now that they are unscrupulous and unworthy of your business. you don't want a relationship with them. imagine their attitude should ANY issues arise with the GT4. unbelievable...or i guess not.
Last edited by FLYT993; 07-25-2015 at 12:23 PM.
#10
Last time in was in Circle, they said GT4's are back ordered with the allocations being offered first, to their Spyder customers and a wait list with deposits after that. Current supply from the factory is at a trickle rate...Keeping prices high!
However, this was a couple of months ago and things do change...
I posted here and had no interest.
https://rennlist.com/forums/993-foru...one-stock.html
Also kind of not wanting to deal with the general public when a large sum is involved.
https://rennlist.com/forums/993-foru...one-stock.html
Also kind of not wanting to deal with the general public when a large sum is involved.
Your bank would also be willing to protect your interest.
#11
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Will,
I have dealt with McKenna before and had a positive experience. My corporate attorney represents them so my deal was on the owner's radar. They just bought South Bay BMW and I know that purchase has stretched their management team. Send me an email with your contact info and I will forward it directly to the owner.
FWIW I helped a friend sell a TT to another SoCal dealership. They would not cut a check without a title (the car was in their possession).
When I was at McKenna I met the owner's wife. I can tell you both her and Danny care about their dealership and their customers. I'm sure they are not aware of the details of your experience.
Good luck with your purchase of a GT4. The Auto Gallery just received their first car the other day (a 918 owner). My contact there says it looks amazing in person.
I have dealt with McKenna before and had a positive experience. My corporate attorney represents them so my deal was on the owner's radar. They just bought South Bay BMW and I know that purchase has stretched their management team. Send me an email with your contact info and I will forward it directly to the owner.
FWIW I helped a friend sell a TT to another SoCal dealership. They would not cut a check without a title (the car was in their possession).
When I was at McKenna I met the owner's wife. I can tell you both her and Danny care about their dealership and their customers. I'm sure they are not aware of the details of your experience.
Good luck with your purchase of a GT4. The Auto Gallery just received their first car the other day (a 918 owner). My contact there says it looks amazing in person.
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sk82 (02-19-2021)
#13
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A-Your first mistake was taking an air-cooled car to a dealer for a PPI. That, it seems, swayed your opinion of them.
B-As noted, trading your car in is probably going to leave money on the table.
C-Also as noted, the GT4's are getting a premium right now. Same when they launch new Corvette's, etc, that get rave reviews.
There are so many indies in SoCal that would be better to assess your Turbo. Handle that as a separate sale, and then shop the GT4 amongst the dealers and go with who you are comfortable with.
B-As noted, trading your car in is probably going to leave money on the table.
C-Also as noted, the GT4's are getting a premium right now. Same when they launch new Corvette's, etc, that get rave reviews.
There are so many indies in SoCal that would be better to assess your Turbo. Handle that as a separate sale, and then shop the GT4 amongst the dealers and go with who you are comfortable with.
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My worse car dealership experience- McKenna Porsche
I think if you lowered your price to the $$ the dealers offered you and you agreed to, your car would most likely sell pretty quickly here.
#15
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Will,
I have dealt with McKenna before and had a positive experience. My corporate attorney represents them so my deal was on the owner's radar. They just bought South Bay BMW and I know that purchase has stretched their management team. Send me an email with your contact info and I will forward it directly to the owner.
I have dealt with McKenna before and had a positive experience. My corporate attorney represents them so my deal was on the owner's radar. They just bought South Bay BMW and I know that purchase has stretched their management team. Send me an email with your contact info and I will forward it directly to the owner.
I'm going to consign the car with CNC motors. I just met with Fraser there and from the way I was treated there I'm sure they have many satisfied customers.