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So, it seems that the poor cousins in Europe are finally getting our recall kits, HOWEVER, here's a few photos of what I received, low grade refurbished units with dented threads, shoddily opened and welded. I am not happy. I paid for brand new units, installed them, will have to remove them and now I get this refurbished "stuff" to replace them with. Am waiting their comments with interest.
I just got mine back from having the new parts installed with the elephant racing camber plates. The ride is nice, did not get any noises from the camber plates. My mechanic did say "they don't have any room to go much lower".
I just got mine back from having the new parts installed with the elephant racing camber plates. The ride is nice, did not get any noises from the camber plates. My mechanic did say "they don't have any room to go much lower".
Same problem over here! Also did anyone receive their refund yet? I've emailed and called twice with no response...
The standard installation leaves 3mm between the lock ring that controls ride height at the hub and the lock ring below the spring. Elephant mounts are about 5mm thicker than stamped steel OE mounts. I now have the lock rings touching each other on one side, and about 2mm apart on the other side. Ride height is about 3mm higher than before. I'm fine with it.
Anyone want to buy my OE mounts that have 400 miles on them?
UPDATE:
- Great news: Ohlins covered the full cost of my front strut replacement. Huzzah! My cost was well above the standard $490 standard recall reimbursement...because I live in California where everything costs more...but primarily because I receive identical Elephant top mounts that were labelled with LEFT and RIGHT stickers. My mechanic had to put the struts back together with the old mounts just to get the car off his rack, while it took 2 days for the correct mounts to arrive direct from Elephant.
- Great news: Brian Folwer at Ohlins was great to work with.
- Good news: Also great is Chuck Fowler, owner at Elephant Racing. I live in Monterey and my employer is in the Santa Clara area, so I stopped in to see Chuck and explain what happened. They didn't know exactly what was happening at Ohlins with the recall but they were happy to fill a massive order for shock mounts. They screwed up a few mounts in terms of labelling but otherwise make great stuff. Chuck took 30 minutes out of his day to show me around, especially their cool hybrid upgrade for 911s
- Good news: Mike Erickson at Erickson Automotive and 4x4 in Sand City, CA knows his way around suspension. He's best known for lifted trucks and low-riders, but he's done plenty of Porsches and BMWs. (His dad is a long-time Porsche mechanic) Without a snafu on top shock mounts, he could swap front struts in about 3 hours.
- Bad news: My car is still a bit to high for my preference, but then again it was probably too low for any speed bumps anyway.
Thanks to their great support, I just put a fresh Ohlins sticker on my car.
UPDATE:
- Great news: Ohlins covered the full cost of my front strut replacement. Huzzah! My cost was well above the standard $490 standard recall reimbursement...
How long did the whole process take? Ive been waiting over a month to receive any reimbursement and haven't heard from Brian after multiple phone calls and about 3 emails. How do you suggest reaching out to him? Is there anyone else we can talk to?
UPDATE:
- Great news: Ohlins covered the full cost of my front strut replacement. Huzzah! My cost was well above the standard $490 standard recall reimbursement...because I live in California where everything costs more...but primarily because I receive identical Elephant top mounts that were labelled with LEFT and RIGHT stickers. My mechanic had to put the struts back together with the old mounts just to get the car off his rack, while it took 2 days for the correct mounts to arrive direct from Elephant.
- Great news: Brian Folwer at Ohlins was great to work with.
- Good news: Also great is Chuck Fowler, owner at Elephant Racing. I live in Monterey and my employer is in the Santa Clara area, so I stopped in to see Chuck and explain what happened. They didn't know exactly what was happening at Ohlins with the recall but they were happy to fill a massive order for shock mounts. They screwed up a few mounts in terms of labelling but otherwise make great stuff. Chuck took 30 minutes out of his day to show me around, especially their cool hybrid upgrade for 911s
- Good news: Mike Erickson at Erickson Automotive and 4x4 in Sand City, CA knows his way around suspension. He's best known for lifted trucks and low-riders, but he's done plenty of Porsches and BMWs. (His dad is a long-time Porsche mechanic) Without a snafu on top shock mounts, he could swap front struts in about 3 hours.
- Bad news: My car is still a bit to high for my preference, but then again it was probably too low for any speed bumps anyway.
Thanks to their great support, I just put a fresh Ohlins sticker on my car.
The change in height is due to the added stack height of the Elephant Racing plates. Sucks, but is what it is.
How long did the whole process take? Ive been waiting over a month to receive any reimbursement and haven't heard from Brian after multiple phone calls and about 3 emails. How do you suggest reaching out to him? Is there anyone else we can talk to?
It took 3-4 weeks because he needed to get approval for the reimbursement over the standard $490. It took a few emails to chase this down. My guess is that they are overwhelmed by the volume.
Has anyone been able to order a new kit yet? Seems like they’re still on back order. I wonder if they’ll include ER mounts when the kits become available again... (assuming no design change)
How long did the whole process take? Ive been waiting over a month to receive any reimbursement and haven't heard from Brian after multiple phone calls and about 3 emails. How do you suggest reaching out to him? Is there anyone else we can talk to?
I'm in a similar situation right now. Let me know if you happen to get ahold of him or have a new contact.
Has anyone been able to order a new kit yet? Seems like they’re still on back order. I wonder if they’ll include ER mounts when the kits become available again... (assuming no design change)
04-01-2021, 06:07 PM
