does anyone else have problems with TireRack warranty?
10-15-2020, 06:39 PM
#1
Rennlist Member
Thread Starter
does anyone else have problems with TireRack warranty?
I buy all my tires at TireRack and had to use their warranty a couple times and it was always very easy and actually pleasant to deal with them.
This week i had a nail in the sidewall, the tire can't be repaired but is under warranty.
OK easy-peasey? Well, not anymore: TireRack has outsourced their Warranty
I opened a claim with them and they closed it as "reparable" ($25)
They don't have a phone number and all the e-mails I sent them were ignored.
Well let's all get out the popcorn and watch how customer loyalty will go in the crapper.
This week i had a nail in the sidewall, the tire can't be repaired but is under warranty.
OK easy-peasey? Well, not anymore: TireRack has outsourced their Warranty
I opened a claim with them and they closed it as "reparable" ($25)
They don't have a phone number and all the e-mails I sent them were ignored.
Well let's all get out the popcorn and watch how customer loyalty will go in the crapper.
The following users liked this post:
PowderJunkie (11-02-2020)
10-15-2020, 07:48 PM
#2
Burning Brakes
I buy all my tires at TireRack and had to use their warranty a couple times and it was always very easy and actually pleasant to deal with them.
This week i had a nail in the sidewall, the tire can't be repaired but is under warranty.
OK easy-peasey? Well, not anymore: TireRack has outsourced their Warranty
I opened a claim with them and they closed it as "reparable" ($25)
They don't have a phone number and all the e-mails I sent them were ignored.
Well let's all get out the popcorn and watch how customer loyalty will go in the crapper.
This week i had a nail in the sidewall, the tire can't be repaired but is under warranty.
OK easy-peasey? Well, not anymore: TireRack has outsourced their Warranty
I opened a claim with them and they closed it as "reparable" ($25)
They don't have a phone number and all the e-mails I sent them were ignored.
Well let's all get out the popcorn and watch how customer loyalty will go in the crapper.
10-16-2020, 08:58 AM
#4
Rennlist Member
No, the outsourced it to "Nation Safe Drivers"
https://trrclaims.nationsafedrivers.com
https://trrclaims.nationsafedrivers.com
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VT Blue (11-02-2020)
10-16-2020, 09:10 AM
#5
Rennlist Member
They'll stall hoping you just give up. Emails won't do much good. Call TR and maybe they can get you a phone number to call and be a PITA with. Maybe if TR knew how things were going they'll eventually drop them for a different carrier.
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VT Blue (11-02-2020)
10-16-2020, 11:13 AM
#6
Rennlist Member
The Tire Rack outsourced the warranty administration for two reasons:
1) Their desire to save money on warranty claims
2) They want to off load the hassles
If the Tire Rack is like most corporations, the decision to outsource was probably driven by their CFO.
Other executive leaders with TR need to know about the nonsense going on (OP's situation). That could lead to a change of direction on how they administer their warranty claims.
1) Their desire to save money on warranty claims
2) They want to off load the hassles
If the Tire Rack is like most corporations, the decision to outsource was probably driven by their CFO.
Other executive leaders with TR need to know about the nonsense going on (OP's situation). That could lead to a change of direction on how they administer their warranty claims.
The following 2 users liked this post by Ironman88:
Hindsight2010 (10-16-2020),
VT Blue (11-02-2020)
10-16-2020, 06:03 PM
#7
Rennlist Member
Thread Starter
update: I followed your guys' advice and called the TireRack support hotline. They then transferred me over to "Nation Safe Drivers" and I could finally *talk* to someone and (hopefully) solve the problem.
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Ironman88 (10-16-2020)
Trending Topics
10-17-2020, 01:59 AM
#9
Nordschleife Master
I buy all my tires at TireRack and had to use their warranty a couple times and it was always very easy and actually pleasant to deal with them.
This week i had a nail in the sidewall, the tire can't be repaired but is under warranty.
OK easy-peasey? Well, not anymore: TireRack has outsourced their Warranty
I opened a claim with them and they closed it as "reparable" ($25)
They don't have a phone number and all the e-mails I sent them were ignored.
Well let's all get out the popcorn and watch how customer loyalty will go in the crapper.
This week i had a nail in the sidewall, the tire can't be repaired but is under warranty.
OK easy-peasey? Well, not anymore: TireRack has outsourced their Warranty
I opened a claim with them and they closed it as "reparable" ($25)
They don't have a phone number and all the e-mails I sent them were ignored.
Well let's all get out the popcorn and watch how customer loyalty will go in the crapper.
Manufacturer Road Hazard Coverage
While road hazard injuries (cuts, punctures, snags and bruises) or impact damage caused by potholes, curbs or other objects in the road are an undesirable part of driving, the tire damage they inflict is not within the control of the tire manufacturer and is not typically covered by their limited tire warranties. Regardless of its quality, no tire is indestructible.Currently there are a limited number of tires that remain backed by a tire manufacturer road hazard coverage.
However, because many drivers desire the financial security that a road hazard program provides, Tire Rack includes its free Tire Road Hazard Protection with most tires. See all the details here.
https://www.tirerack.com/tires/tiret....jsp?techid=50
10-17-2020, 09:57 AM
#10
Rennlist Member
I just put new tires on my S3 (Audi) in January and then COVID. Car sat (mostly) for about 5 months. Then I started driving again and in the 3 months picked up 1 flat that was a sidewall puncture, 2 tires that the sidewall was ripped due to bad potholes (thanks Gov. Newsome for not fixing our roads). TireRack's warranty program replaced all 3 tires for nothing. The paperwork was pretty simple and within 2 weeks I had checks for full replacement costs. The tires only had about 3K miles on them at the time of the incidents. Worse run of luck I have ever had with a set of tires and road hazards. I have since bought 2 more sets of tires from the TR for other cars and their service is outstanding.
10-21-2020, 02:05 AM
#12
Nordschleife Master
Rear tire would be my guess. I've had my share of nails and screws over the years and it's always been one of the rears. Never had a nail or a screw in a front tire. The theory given to me by the dealership and a tire shop I used before getting centerlocks is that you hit the nail/screw laying flat on the road with one of the front tires, sending it tumbling towards the rears. If the tumbling works out just right/wrong, the nail or screw ends up in front of one of the rears at just the right angle allowing it to penetrate.
Obviously nothing helpful about this post but I always wondered why it's always the rears.
10-21-2020, 05:46 PM
#13
If it makes you feel any better, I've had 4 screws/nails in tires since February. 2 of them were covered by TireRack (Sonsio) without any hassle. The other 2 tires were not purchased at TireRack. Oh yeah, I've also had to replace my winter tires for the Porsche and my all-weather tires for the Expedition this year. Michelin ought to give me some kind of frequent buyer award for this year.
10-21-2020, 11:46 PM
#14
Burning Brakes
Rear tire would be my guess. I've had my share of nails and screws over the years and it's always been one of the rears. Never had a nail or a screw in a front tire. The theory given to me by the dealership and a tire shop I used before getting centerlocks is that you hit the nail/screw laying flat on the road with one of the front tires, sending it tumbling towards the rears. If the tumbling works out just right/wrong, the nail or screw ends up in front of one of the rears at just the right angle allowing it to penetrate.
Obviously nothing helpful about this post but I always wondered why it's always the rears.
Obviously nothing helpful about this post but I always wondered why it's always the rears.
Now if I can only get away with just replacing the one. I think Porsche allows 2/32" difference. If it's close I can always pay Tire Rack to shave it for me. I think it's $25.
10-21-2020, 11:56 PM
#15
Burning Brakes
If it makes you feel any better, I've had 4 screws/nails in tires since February. 2 of them were covered by TireRack (Sonsio) without any hassle. The other 2 tires were not purchased at TireRack. Oh yeah, I've also had to replace my winter tires for the Porsche and my all-weather tires for the Expedition this year. Michelin ought to give me some kind of frequent buyer award for this year.
I'll be replacing my front winters this season too. At least I had the fun of wearing them out.