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Warranty claim, cracked Carbon Steering Wheel

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Old 11-06-2009, 11:14 AM
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Bruce R
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Default Warranty claim, cracked Carbon Steering Wheel

What’s the consensus? Should I put in a Warranty Claim for this cracked steering wheel, you cannot see the crack from the driver’s seat but can feel it.
Or am I being pedantic? My concern is that it grows.

Actually I’ve see a crack like this before on a fellow PCA members 993 wheel. It seems that carbon is very susceptible to sun damage and is brittle. Good luck M3 coupe owners with your carbon roofs!
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Old 11-06-2009, 11:23 AM
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CBejbl
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I probably would put it on the record. Chances are the crack will continue to migrate.
Old 11-06-2009, 11:25 AM
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Hauser_III
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Definitely put in a warranty claim. It's defective, and should be replaced.
Old 11-06-2009, 11:27 AM
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Wachuko
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Report it to the dealer... don't wait.
Old 11-06-2009, 11:37 AM
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richc
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Get it fixed. You don't want that thing splitting and inserting a carbon splinter in your hand.
Old 11-06-2009, 12:12 PM
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soverystout
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Definately report it. Once replaced, I would get a cover for the wheel for use when you are not driving it.
Old 11-06-2009, 01:03 PM
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rvklein
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My 996 had a cracked carbon steering wheel too. I think it's fairly common.
Old 11-06-2009, 01:08 PM
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PHDX2
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Definitely file a warranty claim.
Old 11-06-2009, 01:17 PM
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points
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Ask to replace it with wood. Probably around the same price and looks better.
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Old 11-06-2009, 01:26 PM
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todd.
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Absolutely, that's why you have a warranty, get it replaced before the money comes out of your pocket.
It's always a good idea to get any questionable warranty issues dealt with prior to the warranty ending.
Old 11-06-2009, 01:27 PM
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OCBen
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This has nothing to do with carbon fibers being susceptible to sun damage or in being brittle. And, no, you won't get carbon splinters either. This woven carbon-fiber material is very soft to the touch and silk like in handling quality. It is used in this application strictly as a cosmetic covering over the steel rim of the wheel and other items such as the handbrake and gear shift lever to give a unique look.

It's the acrylic plastic coating that is failing here, and warrants steering wheel replacement under warranty.
Old 11-06-2009, 01:29 PM
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OCBen
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Originally Posted by points
Ask to replace it with wood. Probably around the same price and looks better.
Hey Pat, is there a plastic coating on the wood trim here like Mercedes uses?
Old 11-06-2009, 01:50 PM
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Edgy01
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You should submit it for replacement. I would almost consider it a safety issue, in that it can cut up your hands in no time.

If there is a coating on the wood I sure don't see that it's much of anything. I have the same wheel as points. Love it.
Old 11-06-2009, 01:52 PM
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points
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Originally Posted by OCBen
Hey Pat, is there a plastic coating on the wood trim here like Mercedes uses?
Not that I notice....that shiny look is a furniture oil applied very lightly to every bit of wood but the steering wheel.
Old 11-06-2009, 02:22 PM
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OCBen
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That dark makassar wood trim looks really good. Definitely will consider it next time.


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