Domer911

There's only one local dealer, and whenever my car goes in for service of any kind, it comes out with new scratches, scuffs, or something else broken.

It's amazing to me that these guys can be so careless.

This isn't my dd, and I keep it immaculate, and covered when not using. I know every scratch on the car. In for oil change last, and out with scrapes, scratches, and one paint gouge on the driver's sill.

Am I crazy to think they should take care of this thing as good as I do when it's in their possession?

I won't even take it back now. Whenever I do, it's two steps back for every one step forward. I will be selling it before the next oil change.

disgusted...

BC-997

Sorry buddy. That's awfull. You're not crazy. There are some bad dealers out there.
Greg

PJorgen

I agree, that's totally unacceptable on the dealer's part - but why are you selling the car? The dealer may be an idiot, but the car is fabulous (IMHO).

Talk to the dealer, send e-mail to PCNA, but keep the car!

No HTwo O

Agreed. Time to find a great indy shop. Save your receipts for warranty issues.

ecostellodo

Our OKC dealer is terrible. I have never been happy with them either. If you don't need warranty work, take the car over to Planet 911. Corey is a great guy. That is who takes care of me and my 06 C2S. Best of luck.

BTW Javier did a great job on the xpel clear bra. Thanks for the advice.

Domer911

You're not suggesting warranty work can be done by an indy, are you?

Domer911

Cory is a nice guy, loves the cars he works on, knows what he is doing, but is THE WORST BUSINESSMAN on the planet.

No HTwo O

Correct. I am not. Just saying, if you use an indy or DIY, document and save your routine maintenance receipts. For actual warranty work (hopefully little to none) you need to work things out beeter with the dealership.

The absolute worst part of the Porsche ownership experience, is the dealership. Some are better than others, but most are marginal at best. Sad for such a great product and brand.

USMC_DS1

We have the same issue here in Austin - one p-dealer and they act like it. They'll eventually fix the real issue on the car but you have to deal with all the BS additive services they try to weasel in 1st. Then they give the car back washed but with water spots everywhere... why even bother washing it in the 1st place. Plus I didn't ask for a crapy car wash. I hand wash and DIY my p-car anyway... have only taken my car into the dealer once when I absolutely had to for warranty work and that was enough. 3 yrs left on the warranty plus CPO... hope I never have to take it into these idiots. If anything... I'll probably take my car to Dallas where there are more dealers.

Mike in CA

Sorry to hear of Domer's troubles. That is unacceptable and hopefully it was pointed out to the Service Manager and MI reflected in the satisfaction survey when it comes from Porsche. A negative response on that survey is taken very seriously.

My dealer (Sonnen) is excellent and I've never had an issue with them. That said, responding to USMC's comment, I always request specifically that my car NOT be washed. I figure it's one less step and set of hands where something can go wrong.

USMC_DS1

Mike, I agree... just wish they told me up front that they were going to wash it. In fact, if there's a next time. I'll have written instructions emailed to them re what I want done and more importantly what I don't want done.

Eric - Plug Guy

If you have the time, in addition to the other steps outlined above, stay with the car while it's being serviced. Nearly every dealer allows you to hang back, not necessarily in the bay, but with eyes watching, maybe things will go a bit easier.

Sorry to hear.

But definitely point these things out to the service manager and the GM and question them about their training practices. Inexcusable.

jakes dad

I've got a pretty good dealership to do business with... They've always jumped to when I came in with a problem.... Never had to leave and bring the car back on another day.. they always listen and either fix the problem or send me out in a new Panamera or MB.... Absolutely no problems except for one.....
They insist on washing my car!!!!!!!
I do the pre-soap and two bucket washing routine and know every stone chip and scratch on the car...
I'm at the point that I have a homemade sign in the boot that I put on the dash telling them "Don't wash my car, Please)
I guess if that's the worst thing I can say about the dealership then I'm pretty darn lucky....
North Olmsted Porsche....

Quadcammer

well thats logical

jcnesq

One of my longstanding pet peeves is that dealers, no matter how good they do everything else, seem to hire minimum wage porters to jockey cars around - the lowest common denominator in dealerships. I remember some years ago hearing from my Porsche salesman that they had three mishaps in one day (at the sister Audi/VW dealership).